Identify changes that could occur in your organization’s near future and create a plan for how you’d quickly respond to those changes to sustain excellence. This plan should consider different stakeholder groups such as employees, the community, and possibly news media. Include key words to use when communicating with each group.
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If You’re in a Hole Stop Digging
Communicate about a crisis as openly and honestly as possible. Don’t try to leave out information, mislead the public...
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Planned Communication
Pre-planning for conversations with employees is the sign of a high-performing leader. Preparation is necessary for identifying a clear...
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Listen Intently
Pay Sincere Attention Have you noticed lately that getting another person’s undivided attention can be rather difficult? Between daily...
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Analyze Your Communication
Barriers and silos often exist in an organization when there is a lack of effective communication. People in different...
