Openly thank employees and provide specifics about why you are thanking them, or send them a “thank you” note. Place a “thank you” sticky note with specific feedback on someone’s desk or computer. Bring someone a cup of coffee from time to time or ask a colleague how you can be helpful to them.
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Harvest Stories
Ask team members to participate in sharing their ‘connect to purpose’ stories regularly – weekly/monthly meetings, all company emails,...
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Communicate Neutrally
When speaking about challenges, stop and think, “How can I phrase this in a way that doesn’t put others...
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Get a Team Together
If your organization doesn’t have a peer interview team, determine how you can start assembling the right team for...
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There is Always Time for a Smile
Next time you’re rushing to that next meeting, look up and give the people you’re zooming past a smile...
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AIDET®
A FRAMEWORK AIDET is a framework used to inform our customers/stakeholders of our intent to serve them successfully. It...
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Lead by Example
Passively deal with a difficult employee by choosing to lead by example. You can’t expect others to act in...
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Think Like a Customer
Improve the Customer Experience To provide world class customer service, an organization must have a plan that is executed...
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Satisfaction Surveys
How do you know your stakeholders are satisfied? The best way is to ask. Create a stakeholder feedback survey...
