Give individuals on the front lines the authority to do what it takes to make customers happy, so their issues are solved the first time. Employees closest to the customers are most in tune with customer pain points and how to solve them. Harvest this information for continuous customer service recovery and improvement.
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Decision-Making Confidence
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Consult a Lawyer
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Ground Yourself
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Offer Freedom within the Fences
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Breaking Down Goals
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Champion of the Goal
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Lead Your Work
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Keep Track of Your Emotions
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