Give individuals on the front lines the authority to do what it takes to make customers happy, so their issues are solved the first time. Employees closest to the customers are most in tune with customer pain points and how to solve them. Harvest this information for continuous customer service recovery and improvement.
Empower Employees
Related
-
-
Track Your Achievements
Casey Kuktelionis, , 0
As you develop and progress throughout your career, it can be useful to track your accomplishments or your career...
-
Seeking a Mentor?
Casey Kuktelionis, , 0
A mentor can provide trusted advice, encouragement, and feedback about your career progress. Before seeking out a mentor, consider...
-
Consult a Lawyer
Casey Kuktelionis, , 0
During a crisis it is essential for leaders to consult with a lawyer before releasing information. Once a lawyer...
-
Get the Team Involved in Action Planning
Casey Kuktelionis, , 0
90-day planning helps us focus on the 90-day priorities and actions that will move us closer to achievement of...
-
Back Pocket Ownership
Erica Callaway Karr, , 0
We/They is the act of passing blame to others. Increase ownership behavior and eliminate we/they by visualizing your supervisor...
-
Ground Yourself
Casey Kuktelionis, , 0
When you are feeling overwhelmed with emotions, practice a “grounding” technique. One option you can use while sitting or...
-
Reflect on Your Own Behavior
Casey Kuktelionis, , 0
Take a moment to reflect on how well you are upholding your organization’s values… usually they match your own....
