The number one complaint customers cite is the difficulty of resolving their problems. Analyze your customer service process. Are there obstacles your customers must face to resolve their issue? How can you make it easier for customers to have their complaints resolved?
Remove Service Barriers
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Always Be Recruiting
Casey Kuktelionis, , 0
START RECRUITING BEFORE THERE IS A VACANCY In this competitive job market, filling open positions with talented candidates can...
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What We Permit We Promote
Casey Kuktelionis, , 0
When you see or hear someone that is not adhering to the standards, speak up. At the same time...
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Communicate Neutrally
Casey Kuktelionis, , 0
When speaking about challenges, stop and think, “How can I phrase this in a way that doesn’t put others...
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External Customer Connection Questions
hailstudio, , 0
Why are external customer connection questions important? Most of us want to: be known for excellent service to all...
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What is Their Preference?
Casey Kuktelionis, , 0
Do your customers prefer an email or a phone call? Do they prefer 1 email a week, or 1...
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Culture of Care
Casey Kuktelionis, , 0
Employees who feel that they’re cared about by their leader are far more likely to be engaged with their...
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You Get To
Casey Kuktelionis, , 0
Stop yourself from thinking you “have” to do something, and start thinking about things like you “get” to do...