The number one complaint customers cite is the difficulty of resolving their problems. Analyze your customer service process. Are there obstacles your customers must face to resolve their issue? How can you make it easier for customers to have their complaints resolved?
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Finding Meaning
All of us want to be a key player on a team that achieves something meaningful. Take time today...
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Recognition Team
Establish a service team of individuals who are responsible for creating reward and recognition programs and ideas for your...
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Creating Unmistakable Value
BUILD CONNECTIONS Like any other human relationship, the relationships we establish with our customers thrive on trust and respect. It’s...
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If It Isn’t Broke, Don’t Fix It
Sometimes when new leaders are getting started in their role, they feel pressure to make changes, get quick results,...
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Reflect on Service
Gather data from your customers and front-end employees about their service experience with your organization. Listen to the feedback...
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Listening to Customer Feedback
improve with customer input Brands that have a reputation for delivering an exceptional customer experience are continuously looking for...
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