The number one complaint customers cite is the difficulty of resolving their problems. Analyze your customer service process. Are there obstacles your customers must face to resolve their issue? How can you make it easier for customers to have their complaints resolved?
Remove Service Barriers
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Always Be Recruiting
Casey Kuktelionis, , 0
START RECRUITING BEFORE THERE IS A VACANCY In this competitive job market, filling open positions with talented candidates can...
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Finding Meaning
Mandy, , 0
All of us want to be a key player on a team that achieves something meaningful. Take time today...
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Inspiring Customer Service
Mandy, , 0
Reflection Activity View Video Transcript Reflection Activity When was the last time your team provided Maria Garcia-level service? Did...
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Cascading the Building Blocks of Service Excellence
Casey Kuktelionis, , 0
https://youtu.be/Q93Pq03hc40 video transcript 00:01so I’m just going to walk through these00:04again these are the building blocks that00:07I reviewed today...
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Design a Gratitude System
Casey Kuktelionis, , 0
While everyone will appreciate a random act of gratitude, to ensure gratitude is a part of the culture, a...
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Standards Guide
Casey Kuktelionis, , 0
Standards of service describe what it looks like when we are living our values. The standards guide employees on...
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Why Service Excellence is our Most Important Value
Casey Kuktelionis, , 0
https://youtu.be/AM6k95HldXo Reflection Activity Video Transcript Reflection Activity Why would someone choose your service? What sets your organization apart from...