While everyone will appreciate a random act of gratitude, to ensure gratitude is a part of the culture, a system must be in place for expressing gratitude. Some ideas include: peer-nominated opportunities for employees who go above an beyond, establishing a gratitude station for thank you notes, ending each meeting with time for gratitude, etc. What system can you establish for your team or organization?
Design a Gratitude System
-
Satisfaction Surveys
Casey Kuktelionis, , 0
How do you know your stakeholders are satisfied? The best way is to ask. Create a stakeholder feedback survey...
-
-
Lead by Example
Casey Kuktelionis, , 0
Passively deal with a difficult employee by choosing to lead by example. You can’t expect others to act in...
-
Master Storytellers
Casey Kuktelionis, , 0
Always be on the lookout for opportunities to harvest stories for your organization. Whether the story is from a...
-
The Power of Thank You Notes
Mandy, , 0
WHY ARE THANK YOU NOTES SO IMPORTANT? A personalized thank you note is one of the very best ways...
-
Cascading the Building Blocks of Service Excellence
Casey Kuktelionis, , 0
https://youtu.be/Q93Pq03hc40 video transcript 00:01so I’m just going to walk through these00:04again these are the building blocks that00:07I reviewed today...
-
Inspiring Customer Service
Mandy, , 0
Reflection Activity View Video Transcript Reflection Activity When was the last time your team provided Maria Garcia-level service? Did...
-
Excellent Service From the Inside Out
Casey Kuktelionis, , 0
PEOPLE COME FIRST The foundation of service excellence begins before customers ever contact the organization. To consistently provide service that goes...