Employees who feel that they’re cared about by their leader are far more likely to be engaged with their daily work and continue to work for the organization. Listen to individuals, tell them why you value them, and have empathy for their situations.
Culture of Care
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Keep The Complex Simple
Casey Kuktelionis, , 0
What do We Really Need? A process is a series of actions or activities, changes or functions that bring...
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Standard: Teamwork and Collaboration
Mandy, , 0
Source: Waukesha County Schools / wcwebvideos YouTube (https://youtu.be/PFYWbg374EQ) Reflection Activity VIEW VIDEO TRANSCRIPT Reflection Activity When introducing standards of...
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What is Their Preference?
Casey Kuktelionis, , 0
Do your customers prefer an email or a phone call? Do they prefer 1 email a week, or 1...
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Define Service Standards
Casey Kuktelionis, , 0
Service excellence is about providing high-quality service to both internal and external “customers.” Leaders must define what excellent service...
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Unmistakable Recognition
Casey Kuktelionis, , 0
Remember to recognize those providing unmistakable value in your organization. This recognition can be as simple as a shout-out...
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Inspiring Customer Service
Mandy, , 0
Reflection Activity View Video Transcript Reflection Activity When was the last time your team provided Maria Garcia-level service? Did...