Even the highest performing employees appreciate check-ins with their leader. Meet with your direct reports on a monthly basis to talk about what is going well, what can be improved, what support is needed, and what progress the individual has made on their quarterly and/or annual plans.
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Keep the Purpose in Mind
Approach each conversation – formal and informal – with a specific purpose. Set clear expectations with your team.
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There is More than One Way to Round
rounding isn’t one size fits all Rounding can occur across all levels of an organization. Mid-level leaders round with...
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Practice Your Response
It’s normal to feel defensive when listening to a customer complain about their experience or service. Practice listening and...
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Support Your Colleagues
Add time in your meetings today to give the opportunity for others to share their ideas. This will encourage...
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Communicate Organizational Goals and Strategies
How Do I Fit In? One of the most effective ways to help our teams really know what we’re...
