Instead of focusing on the next thing you will say after the speaker is finished talking, focus on the messages being sent. Where do you need more clarification? What do you want to know more about? Develop probing and clarifying questions for the speaker to encourage them to continue communicating and facilitate deeper understanding.
Be Interested
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Ask Your High Performers
Casey Kuktelionis, , 0
Ask what high performing employees need to be a long-term employee; what can you do for them? Coach this...
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Build Message Consistency with Repetition
Mary Stackhouse, , 0
https://www.youtube.com/watch?v=SG_cAIDMPVs&feature=youtu.be Reflection Activity View Video Transcript Reflection Activity Reflect as you watch: Think about your reactions to change. Do...
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Improve Your Meetings
Erica Callaway Karr, , 0
Reflect and Assess Some meeting leaders continuously look for ways to improve the effectiveness of their meetings. For most...
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Use Social Media to Increase Transparency
Casey Kuktelionis, , 0
Social media facilitates transparent communication by reaching your community where they already spend time. How can your organization use...
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Impact Messages
Casey Kuktelionis, , 0
It’s About the Mission Conversations that address behavior and performance are necessary if the organization is going to meet...
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Respond Proactively
Casey Kuktelionis, , 0
Identify changes that could occur in your organization’s near future and create a plan for how you’d quickly respond...