Instead of focusing on the next thing you will say after the speaker is finished talking, focus on the messages being sent. Where do you need more clarification? What do you want to know more about? Develop probing and clarifying questions for the speaker to encourage them to continue communicating and facilitate deeper understanding.
Be Interested
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Connect to the Heart
Casey Kuktelionis, , 0
Thinking about and plotting staff on a performance curve can feel a bit mechanical. While this task is guided...
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Tips for Recruiting Top Talent
Casey Kuktelionis, , 0
TIPS FOR RECRUITING TOP TALENT Craft a clear job description. Avoid using terms such as “ninja” and “rockstar” which are vague...
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Check Before You Send
Casey Kuktelionis, , 0
Avoid embarrassing and sometimes costly mistakes by double checking every email before you click send. Once it goes out,...
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Busting Through Barriers
Casey Kuktelionis, , 0
ASSEMBLE A BARRIERS TEAM The most successful organizations encourage communication and information sharing outside of specific teams and departments. Barriers...
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Practice Your Messages
Casey Kuktelionis, , 0
Before approaching an Impact Conversation practice what you want to say with a trusted leader or colleague. Monitor your...
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Communicating in Tough Times
Casey Kuktelionis, , 0
Your Reputation is at Stake Who can forget the United Airlines passenger who was forcibly removed from an overcrowded...