Instead of focusing on the next thing you will say after the speaker is finished talking, focus on the messages being sent. Where do you need more clarification? What do you want to know more about? Develop probing and clarifying questions for the speaker to encourage them to continue communicating and facilitate deeper understanding.
Related
-
Listen for Understanding
Avoid the temptation of listening to others only to prepare yourself for a response. The act of listening helps...
-
Roll Out Survey Results with Employees
review results as a team Most of us want leaders who: show appreciation for positive results want to be...
-
Engage at All Levels
An employee forum can either be viewed as a valuable learning opportunity or as a waste of time. To...
-
If You’re in a Hole Stop Digging
Communicate about a crisis as openly and honestly as possible. Don’t try to leave out information, mislead the public...
-
Monitor Social Channels
Often times the first place people will look for information about an organization is on their social media pages....
-
-
-
Take Time to Talk
Leader Connection Questions are key to employee satisfaction. The better employees feel about their work environment, the greater opportunity...
