Think Like a Customer
We all view experiences from our own perspective. As employees we are often thinking about our side of the work. To be a successful organization and ensure customers have the best experience, it can be useful to view your organization from a customer’s point of view. Customer service is what distinguishes businesses, offices, online distribution, schools, hospitals, post offices, etc. The research is clear, and it tells us the quality of service received while purchasing, and after a sale, is what brings customers back to organizations.