The number one complaint customers cite is the difficulty of resolving their problems. Analyze your customer service process. Are there obstacles your customers must face to resolve their issue? How can you make it easier for customers to have their complaints resolved?
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External Customer Connection Questions
Why are external customer connection questions important? Most of us want to: be known for excellent service to all...
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The Power of Thank You Notes
WHY ARE THANK YOU NOTES SO IMPORTANT? A personalized thank you note is one of the very best ways...
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Standard: Teamwork and Collaboration
Source: Waukesha County Schools / wcwebvideos YouTube (https://youtu.be/PFYWbg374EQ) Reflection Activity VIEW VIDEO TRANSCRIPT Reflection Activity When introducing standards of...
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Finding Meaning
All of us want to be a key player on a team that achieves something meaningful. Take time today...
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Looking at Culture
It is important for each of us to step back and look at our organizational culture. What does it...
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Inspiring Customer Service
Reflection Activity View Video Transcript Reflection Activity When was the last time your team provided Maria Garcia-level service? Did...
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AIDET®
A FRAMEWORK AIDET is a framework used to inform our customers/stakeholders of our intent to serve them successfully. It...
