Avoid excuses and do whatever is necessary to overcome obstacles and meet your deadlines.
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Ownership of Organizational Goals
Executing Strategic Goals The mid-level leader’s ultimate responsibility is to ensure the strategic goals are implemented with fidelity by...
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Take Pride in Your Work
Execute your responsibilities to the best of your ability. Your work is a reflection of your personal accountability. Identify...
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Grow Owners
Owners are deeply committed to organizational performance. They often take personal responsibility when things go wrong and immediately begin...
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Assign a Champion of the Goal
The organization’s executive leader determines the champion to own each of the goals and its achievement. The focus of...
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Focus on Behaviors
When providing feedback to colleagues and employees, focus on behaviors. As you and your conversation partner discuss an observed...
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Avoid Thinking ‘Should’
Don’t focus on how things “should” be. This is a trap that can create unrealistic expectations and undermine happiness....
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Champion of the Goal
ACHIEVE EXPERT FOCUS Often in a large organization, the executive team works with the executive leader to identify goals,...
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Empower Employees
Give individuals on the front lines the authority to do what it takes to make customers happy, so their...
