“Emotional intelligence, not knowledge, education or experience, is the key driver in leader success. To excel in personal competence, one must exercise high levels of self-awareness and self-management. To achieve at high levels in the area of social competence, one must be skilled in social awareness and relationships management. Gaps in any of these 4 EQ skill areas could contribute to individual performance gaps that will negatively impact employee engagement and organizational results.”
Source: Emotional Intelligence 2.0, Travis Bradberry & Jean Greaves
