While creating job descriptions or new job roles, ask your current employees for their opinions and feedback. It’s likely that current team members have a unique perspective on what a role will require and what skills the company should be looking for.
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Serving with Excellence
Movement to excellence is first seen in our interactions with internal and external customers. This means we speak to...
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What is Their Preference?
Do your customers prefer an email or a phone call? Do they prefer 1 email a week, or 1...
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Reflect on Service
Gather data from your customers and front-end employees about their service experience with your organization. Listen to the feedback...
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Always Be Recruiting
START RECRUITING BEFORE THERE IS A VACANCY In this competitive job market, filling open positions with talented candidates can...
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Remove Service Barriers
The number one complaint customers cite is the difficulty of resolving their problems. Analyze your customer service process. Are...
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Master Storytellers
Always be on the lookout for opportunities to harvest stories for your organization. Whether the story is from a...
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Standard: Teamwork and Collaboration
Source: Waukesha County Schools / wcwebvideos YouTube (https://youtu.be/PFYWbg374EQ) Reflection Activity VIEW VIDEO TRANSCRIPT Reflection Activity When introducing standards of...
