Tips for Building an Emotional Bank Account
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Erica Callaway explains the value of an emotional bank account as well as tips for how to keep your balance positive and what to do when you need to make a withdrawal.
Reflection Activity
- What can you do this week to make deposits in your team members’ emotional bank accounts?
View Video Transcript
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hi my name is Erica Calloway and I work
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at Studer Education I want to take an
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opportunity to speak with you about a
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key concept that’s foundational to
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building an organizational culture that
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people want to be a part of have you
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ever heard the saying kids don’t learn
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from people they don’t like I love this
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line from Rita Pearson’s TED talk about
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how to engage students and if we stop
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and think about it the same is true for
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adults people don’t work for people they
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don’t like sure they’ll show up they may
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do some things we’re asked to do or
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they’re asked to do they’ll certainly
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collect a paycheck but they’re not going
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to give it their all so what do we do
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how do we get people to put forth their
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best effort well we have to make a
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genuine connection we have to establish
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and make deposits in an emotional bank
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account every time we make an effort to
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connect with someone and have a positive
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interaction we’re making a deposit in
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that person’s emotional bank account the
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deposits that we make not only build
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trust and strengthen relationships with
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the people around us they also move our
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organization forward and just like any
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other bank account
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we need deposits in order to make
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withdrawals at some point there’s gonna
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come a time and a need to have a tough
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conversation or even course-correct if
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we’re only ever making withdrawals
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that’s going to eventually result in
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disengagement and mistrust and we will
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not get anywhere with our teams the best
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way to build an emotional bank account
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is to really engage just be real with
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your people find out what they care
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about and then ask them about the things
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they care about if every interaction we
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have is a formal feedback session the
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deposit that we make in an emotional
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bank account will be depleted and will
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eventually be lost so I challenge you
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celebrate congratulate talk to your
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people about things that matter to them
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and you’ll find that by making deposits
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in the emotional bank account you will
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move your people forward you’ll move the
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team forward and ultimately the
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organization will move forward
