Emotional Bank Account: Deposits vs Withdrawals
To establish trust and build relationships with employees and colleagues, keep a greater balance of deposits than withdrawals in their emotional bank accounts. When we focus on building an emotional bank account we see greater employee engagement and satisfaction as well as a more positive and grateful workplace. There are many ways to make a deposit, occasionally we will also need to make withdrawals. A withdrawal is made when a mistake is addressed, you need help or you need a favor. When deposits are made consistently others barely notice when it is time to make a withdrawal. Below are examples of deposits and withdrawals you can make to others emotional bank accounts.