Service Recovery
-
-
Communicate Neutrally
Casey Kuktelionis, , 0
When speaking about challenges, stop and think, “How can I phrase this in a way that doesn’t put others...
-
Treat Every Interaction as a First Impression
Casey Kuktelionis, , 0
It is often the small things that we remember during our experiences as a customer that form our long-term...
-
Creating Unmistakable Value
Erica Callaway Karr, , 0
BUILD CONNECTIONS Like any other human relationship, the relationships we establish with our customers thrive on trust and respect. It’s...
-
Culture of Care
Casey Kuktelionis, , 0
Employees who feel that they’re cared about by their leader are far more likely to be engaged with their...
-
Satisfaction Surveys
Casey Kuktelionis, , 0
How do you know your stakeholders are satisfied? The best way is to ask. Create a stakeholder feedback survey...
-
Encourage a Welcoming Culture
Casey Kuktelionis, , 0
Have a plan in place for welcoming new team members. Don’t allow them to wander alone on their first...
-
Looking at Culture
Erica Callaway Karr, , 0
It is important for each of us to step back and look at our organizational culture. What does it...