Service Recovery

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External Customer Connection Questions
hailstudio, 11/27/201712/04/2020, 0

Why are external customer connection questions important? Most of us want to: be known for excellent service to all...
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The Power of Thank You Notes
Charleigh, 03/08/201808/08/2019, 0

WHY ARE THANK YOU NOTES SO IMPORTANT? A personalized thank you note is one of the very best ways...
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Standard: Teamwork and Collaboration
Charleigh, 03/08/201803/18/2020, 0

Source: Waukesha County Schools / wcwebvideos YouTube (https://youtu.be/PFYWbg374EQ) Reflection Activity VIEW VIDEO TRANSCRIPT Reflection Activity When introducing standards of...
Use Standards of Service Excellence
Charleigh, 03/09/201803/22/2021, 0
Finding Meaning
Charleigh, 04/13/201810/17/2019, 0

All of us want to be a key player on a team that achieves something meaningful. Take time today...
Looking at Culture
9P, 06/02/202006/08/2020, 0

It is important for each of us to step back and look at our organizational culture. What does it...
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Inspiring Customer Service
Charleigh, 06/13/201808/08/2019, 0

Reflection Activity View Video Transcript Reflection Activity When was the last time your team provided Maria Garcia-level service? Did...
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AIDET®
Charleigh, 06/13/201805/19/2020, 0

A FRAMEWORK AIDET is a framework used to inform our customers/stakeholders of our intent to serve them successfully. It...

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