Advancing “Soft” Skills

Casey Kuktelionis

Develop Yourself

Set at least one professional development goal for the next 90 days. What skills do you need to strengthen? What actions can you take to strengthen those skills? Are there any upcoming opportunities or additional responsibilities you can take advantage of to support your development plan?

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Keep Track of Your Emotions

As you reflect on your day, note any moments that make you ‘tick,’ or that generate an emotional response from you. Whether or not you managed your reaction, consider keeping a journal to track all of these moments. By tracking these situations, you will notice patterns in behaviors that caused you to react emotionally, and recognize what helps you remain in control of your emotions.

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Talk Yourself Up

We can be our own biggest critic if we let ourselves. An internal monologue of negative thoughts can be detrimental to self-esteem. Even if we don’t realize it, we are in control of our thoughts. Today, focus on letting negative thoughts pass and replacing those messages with a positive statement instead.

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Accurately Distinguish Your Emotions

One way to increase emotional intelligence is to get really specific about what emotion you’re experiencing. Instead of using ‘happy’ consider if you’re really ‘ecstatic’ or ‘blissful’ or ‘cheerful’. Are you ‘angry’ or are you ‘irritated’ or maybe ‘resentful’? The more accurately you categorize your emotions the better you will become at regulating them.

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Culture of Care

Employees who feel that they’re cared about by their leader are far more likely to be engaged with their daily work and continue to work for the organization. Listen to individuals, tell them why you value them, and have empathy for their situations.

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