The Nine Principles for Organizational Excellence
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The Nine Principles® are the guiding principles for improvement work for any organization that intends to be excellent. These principles set the behaviors and expectations for organizations to create and sustain a culture of excellence where individuals choose to work and achieve at high levels. Likewise, the Nine Principles® are the easiest way to communicate to every department what it takes to create a culture of high performance.
Years ago, the Nine Principles® (Hardwiring Excellence, Studer) were developed to give organizations a process to attain desired results. They are a roadmap to help organizations develop a success-based culture using data or evidence to chart the course. The Nine Principles® are the guiding concepts of organizational excellence.
Years ago, the Nine Principles® (Hardwiring Excellence, Studer) were developed to give organizations a process to attain desired results. They are a roadmap to help organizations develop a success-based culture using data or evidence to chart the course. The Nine Principles® are the guiding concepts of organizational excellence.
Reflection Activity:
Video Transcript
Reflection Activity:
- Do the Nine Principles® reflect what we are trying to achieve as an organization?
- In what ways do they reflect our aims? In what ways do they not reflect our aims?
Video Transcript
00:04
the first principle is commit to
00:07
excellence which is really living out
00:09
our mission and values so do we really
00:11
do you know we talk about do our values
00:15
truly look like how we want to live in
00:20
an organization each and every day you
00:22
know or did they just hang on the wall I
00:24
mean do we know what they are do we know
00:26
what they look like are we as an
00:28
organization living the values and are
00:31
we expecting a true commitment to
00:34
excellence not just within pockets of
00:36
our organization but across every aspect
00:39
of our organization principle two is
00:42
measure the important things and I think
00:44
the most important part about principle
00:46
two is that we’re all in an improvement
00:48
mindset right so we know that we can
00:51
achieve and accomplish but we also know
00:54
we can always get better and so how do
00:57
we build the measurement not for the
00:58
sake of scoring it but how do we you the
01:01
use those measurements for the purpose
01:03
of trying to get better and better and
01:05
better
01:06
principle three it’s build a culture
01:08
around service which is just simply
01:11
having great care and concern for the
01:14
people who work with us each and every
01:15
day and the people that we provide
01:17
services to how do we care deeply and
01:21
have great concern for their well-being
01:23
principle four is create and develop
01:25
leaders mostly so that we can coach the
01:28
people and develop the people that we
01:30
work with each and every day you’re
01:32
gonna hear a lot here at this conference
01:34
about focusing on employee engagement
01:37
not just about this score but how do we
01:40
know who the individuals are in our
01:42
organizations what their aspirations are
01:45
what their desires are and how do we
01:47
become the leaders that they need to
01:50
help them achieve their aspirations and
01:53
desires build individual accountability
01:55
so how do we even how do we we talk
01:59
about accountability as something more
02:01
in the lines of you can count on me
02:03
we want accountability because we want
02:05
people to count on us rather than just
02:09
saying we’re accountable to something
02:11
they can count on me I want to be
02:13
accountable
02:14
principle seven aligned behaviors with
02:16
goals and values this is probably one of
02:18
the hardest for us to do because it’s
02:21
about building consistency of leadership
02:23
practices have you ever been in that
02:25
organization or you know been part of it
02:27
where there’s one part of the
02:28
organization that’s really good because
02:30
people are really living out what we
02:32
need to do to get better and then you go
02:34
somewhere else and it’s like what
02:35
happened right and it’s the same
02:37
organization okay because we don’t
02:40
really have the consistency of practices
02:42
across our leaders and so when we’re a
02:44
great organization we build those
02:47
consistency of leadership practices
02:49
communicate at all levels here’s what
02:53
I’ve learned over the years the
02:54
communication means when people know how
02:58
what they do matters when we communicate
03:03
in ways that people know how what they
03:06
do matters people will usually say we’re
03:09
pretty good communicators so it’s
03:12
probably not about the tool or even the
03:15
amount of email it’s really about how do
03:17
we build language and connections with
03:21
people so that they know that they
03:23
matter in the organization and how are
03:25
they contributing to principle 9 helping
03:29
us achieve results and that we’re
03:31
including them in that conversation with
03:33
us and when they help us achieve those
03:36
results do we value them and do we
03:40
appreciate their contributions to our
03:42
team
