Let Service Standards Lead the Way

Always connect back to values.
PREMIUM CONTENT

Aligning Hiring and Evaluations to Service Excellence

For Superintendent Dan Woestman, service excellence is a value his organization takes very seriously. In this video, Dan explains how his human resources and leadership teams use their standards of service in their hiring and evaluations. For individuals to commit to living the standards of service, leaders need to have continued discussions around service excellence. Employees need to see how their actions align to the organization's values. When we use the standards of service excellence to evaluate potential candidates, we are more likely to hire a person aligned with our culture and committed to our values.
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