Owners do whatever it takes to get the job done. This may require overcoming barriers, or additional resources or personnel. Own the work by following-up and following-through with all people involved. When you handover a customer to another employee, follow-up to be sure the customer’s needs were met. Close the communication loop with customers and colleagues about progress on projects, next steps, and completed actions.
Related
-
-
Impact Messages
It’s About the Mission Conversations that address behavior and performance are necessary if the organization is going to meet...
-
Keep Your Network Informed
Stay in touch with past colleagues, industry friends, old classmates and others in your network. Update your network when...
-
Practice Your Response
It’s normal to feel defensive when listening to a customer complain about their experience or service. Practice listening and...
-
-
Communicating in Tough Times
Your Reputation is at Stake Who can forget the United Airlines passenger who was forcibly removed from an overcrowded...
-
Start with Why
PUT YOURSELF IN THEIR SHOES Consider your listeners. Put yourself in their shoes and consider what you would want...
-
Practice Your Messages
Before approaching an Impact Conversation practice what you want to say with a trusted leader or colleague. Monitor your...
