Seek out ownership opportunities within your organization. You don’t need a specific role or job title to be an owner. Adopt a “that’s my job” mindset. Be willing to help and execute in areas other than your assigned responsibilities.
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External Customer Connection Questions
Why are external customer connection questions important? Most of us want to: be known for excellent service to all...
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Define Service Standards
Service excellence is about providing high-quality service to both internal and external “customers.” Leaders must define what excellent service...
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Consult Current Employees
While creating job descriptions or new job roles, ask your current employees for their opinions and feedback. It’s likely...
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What We Permit We Promote
When you see or hear someone that is not adhering to the standards, speak up. At the same time...
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Service Sets You Apart
Think from your customer’s point of view; what does your organization do to provide its customers with unmistakable value?...
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Engaged Employees Inspire Loyal Customers
Employees who are engaged are more likely to be enthusiastic and emotionally attached to their work. They are fully...
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Unmistakable Recognition
Remember to recognize those providing unmistakable value in your organization. This recognition can be as simple as a shout-out...
