Seek out ownership opportunities within your organization. You don’t need a specific role or job title to be an owner. Adopt a “that’s my job” mindset. Be willing to help and execute in areas other than your assigned responsibilities.
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External Customer Connection Questions
Why are external customer connection questions important? Most of us want to: be known for excellent service to all...
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Design a Gratitude System
While everyone will appreciate a random act of gratitude, to ensure gratitude is a part of the culture, a...
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Standards Guide
Standards of service describe what it looks like when we are living our values. The standards guide employees on...
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Treat Every Interaction as a First Impression
It is often the small things that we remember during our experiences as a customer that form our long-term...
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Lead by Example
Passively deal with a difficult employee by choosing to lead by example. You can’t expect others to act in...
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Serving with Excellence
Movement to excellence is first seen in our interactions with internal and external customers. This means we speak to...
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What is Their Preference?
Do your customers prefer an email or a phone call? Do they prefer 1 email a week, or 1...
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Why Service Excellence is our Most Important Value
https://youtu.be/AM6k95HldXo Reflection Activity Video Transcript Reflection Activity Why would someone choose your service? What sets your organization apart from...
