Seek out ownership opportunities within your organization. You don’t need a specific role or job title to be an owner. Adopt a “that’s my job” mindset. Be willing to help and execute in areas other than your assigned responsibilities.
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Master Storytellers
Always be on the lookout for opportunities to harvest stories for your organization. Whether the story is from a...
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Happy Employees = Happy Customers
Focusing on recognition creates a positive culture to work in, and a positive experience for employees and stakeholders. When...
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Looking at Culture
It is important for each of us to step back and look at our organizational culture. What does it...
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Treat Every Interaction as a First Impression
It is often the small things that we remember during our experiences as a customer that form our long-term...
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Why Service Excellence is our Most Important Value
https://youtu.be/AM6k95HldXo Reflection Activity Video Transcript Reflection Activity Why would someone choose your service? What sets your organization apart from...
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Provide Value to Your Network
Who do you know that could benefit from being introduced to another professional? How can you improve your relationships...
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Utilize AIDET in Many Situations
AIDET® is a valuable tool for all types of interactions. Elements of AIDET® do not have to be delivered...
