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Emotional Bank Account: Deposits vs Withdrawals

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To establish trust and build relationships with employees and colleagues, keep a greater balance of deposits than withdrawals in their emotional bank accounts. When we focus on building an emotional bank account we see greater employee engagement and satisfaction as well as a more positive and grateful workplace. There are many ways to make a deposit, occasionally we will also need to make withdrawals. A withdrawal is made when a mistake is addressed, you need help or you need a favor. When deposits are made consistently others barely notice when it is time to make a withdrawal. Below are examples of deposits and withdrawals you can make to others emotional bank accounts.
  • Bring a coworker a cup of coffee
  • Congratulations on a job well done
  • Recognize their birthday
  • Cook a meal for a coworker or their family member in need
  • Ask for their input or recommendation
  • Always tell the truth
  • Avoid gossip
  • Ask questions about their life outside of work
  • Tell someone’s supervisor about a specific job well done
  • Communicate the action that will be taken to improve processes
  • Celebrate wins during meetings
  • Send a ‘thank you’ note
  • Ask employees what we can do to improve, and implement their suggestions
  • Accept responsibility for your mistakes –give the team credit for your wins
  • Treat everyone equally
  • Ask others if they need help
  • Give a compliment
  • Keep your commitments
  • Your coworker to cover part of your shift
  • Your team needs to stay late to finish a project
  • You call out sick
  • A client has an ‘emergency’ forcing your need for 24-hour turnaround from the graphic designer
  • You miss a deadline
  • You’re late to a meeting you scheduled
  • You need a favor
  • Interrupting others
  • Not paying attention during meetings or having side conversations
  • Blaming a coworker or manager instead of taking responsibility
  • Responding to a coworker in a negative or sarcastic manner
  • Criticizing
  • Turning a blind eye to low performers or behavior that is not aligned to the company’s standards
  • Having a we/they mentality

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