Choosing the Right Communication Channel
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Ted Kirchharr discusses the different communication methods and why it's important to choose the right communication channel.
Reflection Activity
- Have you ever used email communication and realized it might not have been the most effective channel for your message or situation?
- What is the most appropriate communication method or channel to use when you need to problem-solve?
View Video Transcript
00:02
so today is leaders we have a number of
00:05
ways to communicate which can be a good
00:07
thing for us and the fact that we’ve got
00:09
the multiple ways to get our messages
00:11
across but it can also be a bad thing
00:13
because we may use an inappropriate
00:15
means of communication when we’re trying
00:16
to to get important information out
00:19
email is certainly a vehicle that many
00:22
of us use for communication it’s
00:24
certainly appropriate when we’re trying
00:25
just to convey information to
00:27
particularly to a larger group or when
00:30
we require sort of a rapid response to a
00:32
situation in my experience where it’s
00:35
not appropriate to use email as for
00:37
problem solving for example when they’re
00:39
multiple when they’re issues to be
00:40
resolved and if you anticipate it’s
00:43
going to take multiple emails to resolve
00:45
the issue then email probably is not
00:47
your best vehicle we often use employee
00:49
forums as another way to get information
00:51
out it’s a it’s a great way to get
00:54
information out to a large number of
00:55
people to maybe address rumors to answer
00:59
questions of folks and I would always
01:01
reinforce that message in the in the
01:04
employee forum via emails or newsletters
01:07
of that sort of thing so it’s important
01:09
as we look at communication styles that
01:12
we look for the best way to resolve a
01:15
particular issue and always go back to
01:17
in my opinion the best way which is a
01:19
one-on-one conversation with someone
