Words help us get where we want to go. Our words can make others feel better, or worse. Our words can diffuse difficult situations, or escalate them. This is why effective communication is so vital in every workplace. In this podcast episode, listen as Quint Studer and our host Dr. Janet Pilcher discuss what leaders should avoid when it comes to communicating, and examples of ways words can be used effectively in a variety of workplace situations.
This episode addresses questions, such as:
How can we converse with people in a way that draws them to lean forward and not pull back?
What should we avoid at all costs when it comes to what we say?
What simple statement can be a game-changer in improving your relationships with others?
Words Can Have a Negative Result
“We use these words that stop us: difficult, challenging. So I’m just a big believer that words can really make a difference both internally and externally.”