While giving critical feedback, remind the recipient that you believe in them and their abilities, the goal you are collectively trying to achieve, and the new information they need to drive to excellence.

When you are faced with a tough conversation, first consider your goals. The first is to solve the problem. The second is to do so without damaging the relationship.

If you and a coworker don’t agree, ask your coworker what they think the right solution might be. You can choose to accept it or find a way to compromise by adding a solution to their answer that pleases you.

A hard conversation is going to be hard now and harder later. Today, schedule the difficult conversation you’ve been putting off.

Writing and sending an emotionally charged message can be a costly error. When tempted to respond to a situation or person in such instances, it is best to wait 24 hours, review the message, and decide whether it is still appropriate to send.

Pause for 2 to 5 seconds to think today before you respond. Your response is always a choice, even in the most difficult situations, and sets an example for others to follow.