Difficult Conversations

Casey Kuktelionis

Feedback to Inspire

While giving critical feedback, remind the recipient that you believe in them and their abilities, the goal you are collectively trying to achieve, and the new information they need to drive to excellence.

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Tough Talks

When you are faced with a tough conversation, first consider your goals. The first is to solve the problem. The second is to do so without damaging the relationship.

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Find A Solution

If you and a coworker don’t agree, ask your coworker what they think the right solution might be. You can choose to accept it or find a way to compromise by adding a solution to their answer that pleases you.

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Sleep On It

Writing and sending an emotionally charged message can be a costly error. When tempted to respond to a situation or person in such instances, it is best to wait 24 hours, review the message, and decide whether it is still appropriate to send.

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Thrive in the Face of Adversity

Pause for 2 to 5 seconds to think today before you respond. Your response is always a choice, even in the most difficult situations, and sets an example for others to follow.

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