Pause for 2 to 5 seconds to think today before you respond. Your response is always a choice, even in the most difficult situations, and sets an example for others to follow.
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Avoid Speculation
Prepare for a crisis communication press conference by brainstorming as many questions as the team can think of that...
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Clarify with the Team
As we reflect on what’s working well, identify areas with opportunities for improvement, and develop the needed adjustments to...
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Build Message Consistency with Repetition
https://www.youtube.com/watch?v=SG_cAIDMPVs&feature=youtu.be Reflection Activity View Video Transcript Reflection Activity Reflect as you watch: Think about your reactions to change. Do...
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Anticipate Questions
In preparation for an employee forum, consider sending out a request for questions from employees beforehand. Doing so will...
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The Silent Communication
The most important part of communication is hearing what isn’t being said. During conversations, pay close attention to what...
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Use Feedback to Motivate
Many individuals crave feedback at work. It lets us know we’re on the right track, and reveals areas for...
