Stay in touch with past colleagues, industry friends, old classmates and others in your network. Update your network when you achieve new accomplishments, develop or advance your skills, successfully complete new projects, achieve outstanding results, or complete a degree or certification.
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Be Interested
Instead of focusing on the next thing you will say after the speaker is finished talking, focus on the...
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Be Aware of Nonverbal Communication
During conversations with your team members, pay close attention to their nonverbal communication. If a person’s body language and...
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Communicating in Tough Times
Your Reputation is at Stake Who can forget the United Airlines passenger who was forcibly removed from an overcrowded...
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Three Positives for Every One Constructive Feedback
THE SCIENCE OF FEEDBACK Receiving feedback is an emotional experience. We are also emotionally invested in our work. The results...
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Practice Your Response
It’s normal to feel defensive when listening to a customer complain about their experience or service. Practice listening and...
