Rounding

There is More than One Way to Round

Maximize Rounding in Your Organization

There isn’t a wrong way to conduct rounding – unless you are avoiding it all together. When we round, our goal is to build relationships with our stakeholders. It doesn’t matter if we approach rounding in a formal or informal fashion. Its true value is in the connection itself.

Tailor Your Rounding Questions

Do We Always Ask the Same Rounding Questions?

When leaders round with employees on a routine basis, they harvest valuable information and form a trusting relationship. Although we like to start with 4 specific questions, it can be helpful to personalize your rounding conversations over the course of your relationship.

External Customer Connection Questions

Are your customers telling you how to serve them?

External customers want to feel valued and to trust you are providing the quality service based on their needs and wants. High performing leaders recognize the need to build feedback loops with external customers to inform service quality, improvement, and decisions that may affect service performance.

Leader Connection Questions

What Questions Should I Be Asking My Employees?

Our research indicates that employees have commonly low perceptions about having input on decisions that affect their jobs. Leaders who connect with employees on a regular basis to gain input tend to perform better.

Shirley Skidmore