Whether it's about a co-worker, another team, or a process, the act of managing up makes the entire organization look better. These examples frame communication in ways that reduce anxiety and promote trust in the team.

Embedding gratitude into your daily work begins with intentionally noticing actions and behaviors that are aligned to the mission and values of your organization. In this article excerpt, Quint Studer discusses how thank you notes can help sustain operational excellence and explains how to hardwire the process.