Low-cost, high-impact gratitude.

Most people don't throw thank you notes away.

Hardwiring Thank you Notes

by Quint Studer

Thank you notes allow staff to read positive descriptions about what they do, reinforce desired behavior, and are often shared with pride. Thank you notes are not thrown away. They are saved and treasured by employees and families. Creating a system to support this practice of recognizing what’s working is one way to sustain operational excellence.
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