To obtain meaningful feedback and achieve effective prioritization, we communicate the why, what, and how before, during, and after the listening process. Explain why gathering feedback is important, what we expect from our shareholders, and how their input will be used to make decisions.

Formal and informal conversations with individuals provide us with feedback we can immediately use to improve employee engagement. If an employee expresses a need for a tool to get their job done, provide the employee with a time frame for when they will receive what is needed. Follow-up on the information you gathered to close the loop.

Identify 1-2 specific, high-leverage next steps from stakeholder feedback that will make the biggest difference to those you serve and drive the results you aim to achieve.