Gather feedback from your employees and the community (investors, customers, people who benefit from your organization) regarding your communication. Do they receive too much communication, or too little? Are they able to understand the communication and find it relevant? What improvements do they recommend? Review the responses and tailor the organization’s communication practices to their preferences.
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Practice Your Response
It’s normal to feel defensive when listening to a customer complain about their experience or service. Practice listening and...
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Sharing Data
After we have gathered data, it’s important to close the feedback loop and share the results with our organization’s...
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Start with Why
PUT YOURSELF IN THEIR SHOES Consider your listeners. Put yourself in their shoes and consider what you would want...
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Build Message Consistency with Repetition
https://www.youtube.com/watch?v=SG_cAIDMPVs&feature=youtu.be Reflection Activity View Video Transcript Reflection Activity Reflect as you watch: Think about your reactions to change. Do...
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Impact Messages
It’s About the Mission Conversations that address behavior and performance are necessary if the organization is going to meet...
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Planned Communication
Pre-planning for conversations with employees is the sign of a high-performing leader. Preparation is necessary for identifying a clear...
