Is Good Customer Recovery Enough?

Treat customer complaints as a valuable growth opportunity.
by Studer Education
Add to Collection
Mark Complete
Share

Every Person, Every Time

0 votes, average: 0.00 out of 50 votes, average: 0.00 out of 50 votes, average: 0.00 out of 50 votes, average: 0.00 out of 50 votes, average: 0.00 out of 5
Loading...
Rate This
Is it really enough to provide good, or even very good, customer service? When your organization treats service recovery as just another refund, it misses a valuable growth opportunity. Excellent service recovery turns people with a poor experience into your biggest brand advocates. During this podcast episode, Dr. Pilcher describes the 4 steps to customer recovery.

This episode addresses questions, such as:

  • What is the difference between good service recovery and excellent service recovery?

  • What steps can you take to recover from a bad customer experience?

  • How can your organization own a customer complaint, gain insight to improve, and keep its reputation intact?

Take Ownership of Service

“We help our company, the company brand, and most of all our employees, when we shift the responsibility from the employee to leaders when recovering from poor service.”

– Dr. Janet Pilcher

Latest In

Service Excellence

Related To

Relationship Building

Need a subscription?

Create a collection of the pages you’d like to visit again when you sign-up for a free 9P account.

Save your progress and pick up where you left off by creating a free 9P account.

Create a Free Account

Need Help

Log in with your credentials

Forgot your details?