Feedback

Feedback is a Gift…or is it?

Provide Specific and Simple Feedback

Reflect on the last time someone gave you constructive feedback... did it feel like a gift? That likely depends on the intent of the person providing the feedback. Listen as Dr. Janet Pilcher describes how to provide feedback as a gift, instead of an insult.

Business People Meeting Presentation Communication Concept

Take a 360 Look

What Do They Really Think?

We all like to think we have a good idea of how others perceive our actions and behaviors. Surprisingly, we aren't as good at predicting how our coworkers see us as we think we are. Collecting feedback from a variety of levels provides essential information for self-reflection and improvement at work.

miniature figures of people depicting customer feedback

Listening to Customer Feedback

What Makes Customers Loyal?

To be an organization that generates and retains loyal customers, we place a high value on service. As a result, we listen to customer feedback and analyze that information for opportunities for improvement. We can’t improve what we can’t understand, therefore we listen.

Feedback that Inspires

Positively Improve Performance

Think about the last time you received constructive criticism. Did it actually prompt you to change your behavior? Maybe not. Yet we know learning new skills and improving performance is something our peers and direct reports desire. The key is to reshape your feedback conversations to focus on achieving a positive outcome together.

Three Positives for Every One Constructive Feedback

Why can't people take criticism?

In the moment of receiving constructive feedback, it is difficult to remember that the information will help us grow. While delivering critical information is sometimes required, the remarks intended to improve performance can end up having the opposite effect.

David Kelly