Communication

Kelly

Emotional Bank Account

Do you know your balance?

Your employees need to feel valued, liked and cared for to perform their best work. Building a genuine relationship with our employees and coworkers is the best way to establish an emotional bank account full of value with each other.

Build Strong Board Relationships

Are your board members listening?

Board relationships can be difficult to navigate. Getting your high-level leaders to listen and respect one another is the ultimate route to a successful board.

Using Social Media to Increase Transparency

Does your organization open up on social media?

People use social media to connect with others and stimulate conversations. In time, organizations have recognized the many benefits of using social media to humanize their brand and connect with their communities. Why should your organization consider using social media to increase transparency?

Design a Gratitude System

While everyone will appreciate a random act of gratitude, to ensure gratitude is a part of the culture, a system must be in place for expressing gratitude. Some ideas include: peer-nominated opportunities for employees who go above an beyond, establishing a gratitude station for thank you notes, ending each meeting with time for gratitude, etc. What system can you establish for your team or organization?

Build a Culture Around Service

Where to start

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Create an Appreciation Board

Write one thank you note thanking one employee for extra effort at work, post the note on the board, and provide blank cards and pens for others to add their own notes. Intentional expressions of gratitude by leaders provide opportunities for peers to express gratitude and help employees reconnect to purpose and worthwhile work.

Commit to Excellence

Where to start

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Key Words at Key Times At a Glance

Practice what you speak

Using the right words at the right time can help us influence those we lead.

Five Star Service

Excellent customer service is the result of high standards for how employees interact with each other and those outside of the organization. When teams work together to focus on the customer’s wants and needs, a…

Choosing the right way at an intersection.

Urgency to Drive Progress

There is a right way to be urgent

Leaders create the right kind of urgency through clear and consistent communication about what matters to the organization. On-going attention to top priorities and how they connect to each team member establishes urgency for progress.