Focus on Service Excellence
Service excellence is more than just being polite or being ready to offer the unsatisfied customer a discount. Donna Kirby joins Janet Pilcher on this podcast episode to discuss the value of service excellence. Donna Kirby reveals her top 3 tactics for applying customer service excellence within your organization, and how to treat your organization like a living room.
This episode addresses questions, such as:
- How can leaders build a culture around service?
- What 3 tactics does Donna Kirby recommend for applying service excellence in your organization?
- How do the employee experience and customer experience intertwine?