West Support

Embracing the Customer Experience

Are You Meeting Customers Where They Are?

Mandy Gagliardi, the Senior Media Manager on our team joins Janet today to share the way she focuses on the customer experience to guide her work. How do we anticipate customer learning needs as we plan our future system adjustments?

Lead Your Work

Be a Leader

Not everyone wants to be a leader in the sense that they manage others, and that’s okay. Everyone can be a leader in their work, however. Organizations need leaders in all roles to continuously improve and be successful.

SUBSCRIPTION REQUIRED

Listen Intently

Are You Really Listening?

Did you know, humans spend 70% of their time communicating, in which 45% is spent listening? In other words, effective listening skills are vital for interpersonal communication and, consequently, for successful leaders and aspiring leaders within our organizations.

Building Trust with New Teams

Trust: The Foundation for Successful Teams

As the pace of change continues to increase, the demand on individuals and teams to become more agile is higher than ever. Whether you have a mixture of new and old team members, or a completely new set of people working together, it’s critical to build trust as a team before goals can be accomplished together.

Behind the scenes look from a two-way mirror during an interrogation.

Transparency

What's Going on Behind the Scenes?

Many companies are inviting consumers to take an inside look into what goes on behind the scenes. Why are organizations making this a priority?
Because increasing transparency between an organization and its community or its employees builds trust and credibility.

Kelsey Noak