How we communicate matters. Modeling positive and respectful communication sets the example and expectation for how to communicate and interact in our organization. When leaders model the way and manage up people and their specific actions, we communicate our expectations, while recognizing good work.

Sincere gratitude is a culture changer. Recognition of good work with a hand-written thank you note is a quick action that energizes members of your team. It also models the importance of making 3-5 minutes to express genuine appreciation.