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Five Star Service

Excellent customer service is the result of high standards for how employees interact with each other and those outside of the organization. When teams work together to focus on the customer’s wants and needs, a…

Close up of a woman hand picking garbage of the sidewalk on the street

That’s Not My Job

Take Pride in Your Organization

Encourage an office environment where employees have pride in their workplace and are willing to do whatever it takes to make the organization successful. This is the difference between an owner and a renter.

Press conference microphones standing on white background

Prepare for a Press Conference

Are You Ready for the Media?

Senior leaders are the faces navigating the public and communicating during crisis times for the organization. Working closely with the communication director or public relations team, the following checklist can be helpful in preparing for a full press conference.

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Leader having a high solid performance conversation

High Solid Performer Conversation in Action

Coaching High Solid Performers

Dr. Melissa Matarazzo and Dr. Robin Largue engage in a performance coaching conversation focused on developing high solid performers.

Low Performers: Who Are They?

Are You Enabling Low Performers?

Low performers take up the majority of our time as leaders and cause their better performing coworkers stress. Address low performing behaviors before they affect the team's morale.

Connecting with Solid Performers

Support Your Backbone

60 – 70% of individuals in our organizations are solid performers, making them the backbone of every organization. When you give solid performers feedback the right way, a relationship is built that will retain, motivate, and inspire your direct reports.

Do People Really Want Feedback?

People Want to Improve

There’s a fine line between giving feedback for improvements and leaving an employee feeling criticized and deflated. Few of us respond well to someone telling us what to do or how to fix ourselves. Reshape your feedback conversations to focus on achieving a positive outcome.

Nicole