Becoming a Better Leader

communication methods, sending the right message in the right way to the right people

The Right Communication Method Matters

Is the right message getting to the right people?

We get the best results from communication when we are clear and concise about our messages and who will receive them. In the following scenarios we discuss what went right and what went wrong with their chosen communication methods.

Moving from defense to offense - Hand drawing an offensive game strategy

Why Organizational Change Fails

Move from defense to offense

Change is often resisted. However we know developing leadership skills can prevent change failure. Effective leadership calms anxieties and commits to new behaviors promoting successful organizational change.

Leading Change

Leading Change and Managing Change

A leader’s place is out in front; making the move to prepare the team for the change and for victory. The management of change comes into play after the proactive moves are made and the process for implementing or executing within the adjusted system is in place.

Tips for Effective Listening with Teams

Do more than hear

Often group discussions and meetings are places where ideas are generated and decisions are made. Having effective listening skills can be significant if you want to contribute to the ideas and decisions that are being discussed.

What Action Can I Take?

Address Employee Needs & Ideas

When an employee reveals a needed resource, barrier to a process, or an idea for improvement, leaders have the responsibility to act on that information. Following-up and following-through after conversations or receiving feedback from employees builds trust and increases engagement and productivity. For this leadership challenge, determine follow-up actions to take as the leader after each leader connection scenario.

Listen Intently

Are You Really Listening?

Did you know, humans spend 70% of their time communicating, in which 45% is spent listening? In other words, effective listening skills are vital for interpersonal communication and, consequently, for successful leaders and aspiring leaders within our organizations.

Leadership Challenge: Dissecting Feedback Delivery

"Here's what you should do..."

On the surface giving feedback seems simple; just tell someone what they did wrong and how to fix it. The problem is this type of constructive criticism rarely inspires improvement. The way we provide feedback makes a difference in how people receive and act on the feedback.

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Offer Productive Feedback

Motivate Colleagues to Grow & Improve

Moments to provide feedback aren't limited to leader-employee interactions, oftentimes it's necessary to deliver feedback to colleagues while working together. In this video, Mandy and Tatiana meet to discuss a project and engage in a collaborative feedback conversation with a positive outcome.