What Action Can I Take?
When an employee reveals a needed resource, barrier to a process, or an idea for improvement, leaders have the responsibility to act on that information. Following-up and following-through after conversations with team members or receiving feedback from employees builds trust and increases engagement and productivity. When leaders act to improve the employee experience based on feedback from their teams, employees feel valued and cared about. When employee feedback goes ignored, employees feel unimportant to the organization and become disengaged. If a leader is unable to improve processes or implement an employee’s idea, it’s important to explain why and try to come up with a compromise if possible.