What Action Can I Take?
When an employee reveals a needed resource, barrier to a process, or an idea for improvement, leaders have the responsibility to act on that information. Following-up and following-through after conversations with team members or receiving feedback from employees builds trust and increases engagement and productivity. When leaders act to improve the employee experience based on feedback from their teams, employees feel valued and cared about. When employee feedback goes ignored, employees feel unimportant to the organization and become disengaged. If a leader is unable to improve processes or implement an employee’s idea, it’s important to explain why and try to come up with a compromise if possible.
Feedback from employees can come from a variety of sources such as conversations with their leaders, surveys, or an employee forum for example. For this leadership challenge we will determine what actions to take as the leader for follow-up after each leader connection question response scenario. Remember to include:
- Thanking the team member for their input
- Recognition for team members who have been helpful (quick note, thank you card, shout-out during a meeting, etc.)
- A plan of action to provide needed resources, process improvements, or progress on ideas
Leader Connection Scenarios:
In each scenario below, the employee is responding to select Leader Connections Questions. Review and answer the questions that follow each scenario, to indicate how you would follow-up.
- What is working well for you?
- Do you have what you need to do your job?
- Is there anything I can do to help you continue to perform well?
- Is there anyone who has been especially helpful to you?