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Articles I want to read

Anne Ajlouni
Hardwiring Thank you Notes

Low-cost, high-impact gratitude.

Embedding gratitude into your daily work begins with intentionally noticing actions and behaviors that are aligned to the mission and values of your organization. In this article excerpt, Quint Studer discusses how thank you notes can help sustain operational excellence and explains how to hardwire the process.

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The 5 Whys

What is the root cause of a failure?

A human problem waiting to be found. Watch as Harvard Business School’s Eric Ries explains the perks of using the 5 whys process.

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