...It's more than giving away free stuff!
Viewing customer complaints as an opportunity to learn and improve can reduce the number of complaints an organization will receive in the future. Establish a process that handles customer complaints in a way that resolves the issue while retaining customers.
Communicate expectations and recognize good work.
How we communicate matters. Modeling positive and respectful communication sets the example and expectation for how to communicate and interact in our organization. When leaders model the way and manage up people and their specific actions, we communicate our expectations, while recognizing good work.