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Process Improvement

Nannette Johnston
the 5 whys - purpose
5 Whys to Find a Root Cause

Why 5 Whys?

Maximize your understanding of the 5 Whys and implement for continuous improvement.

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Catching a fish
Fishbone Diagram Tutorial

Fishing for Improvement?

Watch as Ted Kirchharr talks you through an example Fishbone Diagram.

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Businessman working on computer analyzing project statistics on screen
Documenting Doesn’t Equal Improvement

Review the Data and Create A Plan

In this video, Ted Kirchharr explains how to analyze processes using a deployment flow chart. He then describes how to use that information to make good decisions for improvement.

Scientists looking at flask analyzing results.
Plan Do Study Act (PDSA)

How Do You Know if the Change is an Improvement?

Use the Plan, Do, Study, Act model continuously to test and implement the system improvements. 

Large stack of binders with papers and a business person back in blur.
Are We Improving or Just Documenting Processes?

Put your data to work

Technology allows us to collect, store and share data and information about our daily work. Organizations can utilize this information to improve processes across the organization to achieve high performance.

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© 2020 Huron Consulting Group Inc. and affiliates. Huron is a global consultancy and not a CPA firm, and does not provide attest services, audits, or other engagements in accordance with standards established by the AICPA or auditing standards promulgated by the Public Company Accounting Oversight Board (“PCAOB”). Huron is not a law firm; it does not offer, and is not authorized to provide, legal advice or counseling in any jurisdiction. Huron is the trading name of Pope Woodhead & Associates Ltd.