A few words to reduce anxiety

Impact service with the right introduction
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AIDET Explanation & Example

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AIDET is a communication protocol that reduces anxiety in a variety of situations. In this video, Dr. Robin Largue describes AIDET and explains how and when it can be used to support the highest levels of service and care.
  • What situations could AIDET be used to support in your organization or department?
  • How does AIDET reduce anxiety? 
00:01
hello I’m Robin largue and I’ve been a
00:05
student leader coach consultant for
00:09
about ten years so this morning I want
00:12
to share with you one of the things that
00:14
I’ve learned is communication seems to
00:16
be a huge challenge
00:18
for almost any organization and that is
00:22
such a tremendous topic so in a narrow a
00:26
little bit today and we talk about
00:29
things that have to do with the language
00:31
we choose and in the way we communicate
00:34
and stood reg ocation we call that key
00:37
words at key times all it means is think
00:42
about the intent of the conversation and
00:44
then choose your words wisely to help
00:48
you get to the outcome that you want and
00:50
use the tone of voice that’s going to
00:53
help you do that as well so we also have
00:56
a protocol I guess is what you would say
01:00
and that protocol is called a debt and a
01:05
debt is just a simple structure for how
01:07
we can begin and follow through in a
01:11
conversation with a client with a peer
01:15
with a colleague of any sort a debt
01:19
really reduces anxiety that’s the
01:23
purpose and this comes from our
01:25
healthcare colleagues so if you think
01:27
about having a healthcare procedure and
01:30
they put you away in this little room
01:33
all by yourself they don’t say anything
01:35
except the technician the doctor will be
01:38
with you soon what does that mean what
01:40
is soon so our healthcare professionals
01:44
thought there’s a better way to do this
01:46
we can reduce that anxiety by giving
01:49
people some information and so that’s
01:52
what a debt really does a debt very
01:56
simply stands for acknowledge introduced
02:01
duration explanation and thank you
02:05
another way if you’re introducing
02:07
yourself to someone who doesn’t know you
02:10
that introduce is really important
02:14
so what can
02:15
you say about yourself that will help
02:18
them have confidence in you and in how
02:21
you can assist them so it might be hello
02:27
I’m Robin large and I’ve been an
02:30
educator for about thirty years worked
02:32
in a variety of settings my passion is
02:36
really development of other people and I
02:38
work really hard to do that and assist
02:41
them in the way that will work for them
02:44
hopefully that reduces folks anxiety
02:48
about my purpose and my intent
02:51
so that’s part of that introduction it
02:54
doesn’t have to be your degree or your
02:57
experience but it’s what will help your
02:59
audience have confidence in you as a
03:03
person and as a professional so think
03:07
about the ways that you might use a dit
03:10
certainly in introductions in a new
03:12
setting and in a meeting where people
03:15
don’t know you that’s a great way if
03:17
you’re doing a presentation
03:19
how can you introduce yourself that will
03:22
give your audience confidence and make
03:24
them comfortable listening with you
03:34
you

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