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my 9P

Kirk Stintson
employee feedback
Plus/Delta

The two parts of improvement

Organizations take specific actions to achieve success and reach goals. One of these actions is a review of our processes and practices to determine what works well and what needs to be adjusted. A plus/delta process is one way to get team feedback for improvement.

PDSA Cycles
PDSA Cycles Template

What are we testing?

Plan, Do, Study, Act is designed to run in cycles with the results from the previous cycle guiding the plans for the next round of actions. This template can be used as a tool to plan and guide the team through each cycle of PDSA.

Route location icon, two pin sign and dotted line road, start and end journey symbol, black color vector illustration isolated on white background
Short Improvement Cycles

Do you know how well you're doing?

In this video, Dr. Janet Pilcher describes the short cycle improvement process that supports achievement of annual goals. She explains what to do and ask when results are trending at and above goal, as well as how to dig deeper when progress is trending below goal.

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