Does your organization benefit society while also doing business? If your organization operates in a sustainable way or benefits humanity, it’s important to create a strategy for communicating that with the public. Choose at least one way to convey honest, open information about how the organization operates that will be most meaningful to your customers.
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Win Vs. Loss
When we’re trying to accomplish really important goals, it’s easy to forget to celebrate progress. For one week, keep...
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Stop What Doesn’t Work
Revisit your organization’s processes every 90 days and decide if it is effective and efficient or if the process...
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Organizational Excellence
BETTER THAN GOOD It’s not enough for organizations to be good. For those who want to be the top...
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Consistent Poor Performance
We give people every opportunity to improve their skills and choose to change their behavior through coaching, performance conversations,...
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Don’t Ignore a Crisis
An organization’s reputation will fare better during a crisis if the organization can get in front of the messages...
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Leaders in Service
Team leaders and organization leaders set the example for how customers are treated. When leaders connect with employees, employees...
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Positive Communication
“Bring 3 times the number of good things as to the number of problems.” – Quint Studer
