When individuals or teams aren’t reaching the intended results, schedule a reflection session to review the actions taken and areas that can be improved to achieve success. Then, develop a plan for the individual’s or team’s next steps.
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Compliance Conversations
ADDRESS NON-COMPLIANCE WITH A FOCUS ON IMPROVEMENT Organizations where leaders allow continued low performance rarely reach desired goals. “What...
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Track Your Achievements
As you develop and progress throughout your career, it can be useful to track your accomplishments or your career...
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Empower Employees
Give individuals on the front lines the authority to do what it takes to make customers happy, so their...
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Get the Team Involved in Action Planning
90-day planning helps us focus on the 90-day priorities and actions that will move us closer to achievement of...
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Changing Course with a Bobsled
ACCOUNTABILITY = RELIABILITY This scene plays out in businesses all over the world. A team has a vision, goals...
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Assign a Champion of the Goal
The organization’s executive leader determines the champion to own each of the goals and its achievement. The focus of...
