Analyze what is working well on your teams and with individuals to determine what actions lead to the greatest results. Incorporate more of what’s working well into the team’s upcoming strategic actions.
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Put Your Network Before Yourself
Look for opportunities to provide value and support to others. Offering feedback or advice, acting as a trusted mentor,...
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Identify the Actions
Which actions will produce 80% of the quarterly goal results? Identifying which actions produces the majority of the results...
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Conducting Virtual Job Interviews
Impressions Matter The candidates we interview are also looking at us to determine if we are the right fit....
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Improvement & Innovation
A BETTER WAY When a team awakens to the real meaning and practice of a continuous improvement approach to...
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Take Ownership of Customer Complaints
Avoid placing blame on someone else, sincerely apologize, and take ownership of the situation. Try not to offer customers...
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Aligning Hiring and Evaluations to Service Excellence
https://youtu.be/4BurpBm5TXo Reflection Activity Video Transcript Reflection Activity When evaluating a potential candidate, how do you determine if they are...
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Manage Perfectionism
What’s at the Root? Often what lies beneath perfectionism is a fear of failing. It’s a desire to do...
