Do your customers prefer an email or a phone call? Do they prefer 1 email a week, or 1 email a month? Learn your customers’ preferences and use the information to ensure they’re engaged the way they prefer.
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Happy Employees = Happy Customers
Focusing on recognition creates a positive culture to work in, and a positive experience for employees and stakeholders. When...
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Cascading the Building Blocks of Service Excellence
https://youtu.be/Q93Pq03hc40 video transcript 00:01so I’m just going to walk through these00:04again these are the building blocks that00:07I reviewed today...
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Harvest Stories
Ask team members to participate in sharing their ‘connect to purpose’ stories regularly – weekly/monthly meetings, all company emails,...
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Finding Meaning
All of us want to be a key player on a team that achieves something meaningful. Take time today...
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Serving with Excellence
Movement to excellence is first seen in our interactions with internal and external customers. This means we speak to...
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Communicate Neutrally
When speaking about challenges, stop and think, “How can I phrase this in a way that doesn’t put others...
