Do your customers prefer an email or a phone call? Do they prefer 1 email a week, or 1 email a month? Learn your customers’ preferences and use the information to ensure they’re engaged the way they prefer.
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You Get To
Stop yourself from thinking you “have” to do something, and start thinking about things like you “get” to do...
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Treat Every Interaction as a First Impression
It is often the small things that we remember during our experiences as a customer that form our long-term...
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Keep The Complex Simple
What do We Really Need? A process is a series of actions or activities, changes or functions that bring...
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Encourage Work Friendships
When people start a new job they are experiencing a transition; they’re introduced to a new role, coworkers, and...
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Commit to Connecting
If the months keep passing and you keep forgetting to connect with customers, use your calendar to establish a...
