Do your customers prefer an email or a phone call? Do they prefer 1 email a week, or 1 email a month? Learn your customers’ preferences and use the information to ensure they’re engaged the way they prefer.
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Keep The Complex Simple
What do We Really Need? A process is a series of actions or activities, changes or functions that bring...
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Serving with Excellence
Movement to excellence is first seen in our interactions with internal and external customers. This means we speak to...
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Utilize AIDET in Many Situations
AIDET® is a valuable tool for all types of interactions. Elements of AIDET® do not have to be delivered...
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Recognition Team
Establish a service team of individuals who are responsible for creating reward and recognition programs and ideas for your...
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