Do your customers prefer an email or a phone call? Do they prefer 1 email a week, or 1 email a month? Learn your customers’ preferences and use the information to ensure they’re engaged the way they prefer.
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External Customer Connection Questions
Why are external customer connection questions important? Most of us want to: be known for excellent service to all...
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The Power of Thank You Notes
WHY ARE THANK YOU NOTES SO IMPORTANT? A personalized thank you note is one of the very best ways...
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Standard: Teamwork and Collaboration
Source: Waukesha County Schools / wcwebvideos YouTube (https://youtu.be/PFYWbg374EQ) Reflection Activity VIEW VIDEO TRANSCRIPT Reflection Activity When introducing standards of...
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Finding Meaning
All of us want to be a key player on a team that achieves something meaningful. Take time today...
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Looking at Culture
It is important for each of us to step back and look at our organizational culture. What does it...
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Inspiring Customer Service
Reflection Activity View Video Transcript Reflection Activity When was the last time your team provided Maria Garcia-level service? Did...
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AIDET®
A FRAMEWORK AIDET is a framework used to inform our customers/stakeholders of our intent to serve them successfully. It...
