Do your customers prefer an email or a phone call? Do they prefer 1 email a week, or 1 email a month? Learn your customers’ preferences and use the information to ensure they’re engaged the way they prefer.
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Recognition Team
Establish a service team of individuals who are responsible for creating reward and recognition programs and ideas for your...
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Why Service Excellence is our Most Important Value
https://youtu.be/AM6k95HldXo Reflection Activity Video Transcript Reflection Activity Why would someone choose your service? What sets your organization apart from...
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Service Sets You Apart
Think from your customer’s point of view; what does your organization do to provide its customers with unmistakable value?...
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If It Isn’t Broke, Don’t Fix It
Sometimes when new leaders are getting started in their role, they feel pressure to make changes, get quick results,...
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Listening to Customer Feedback
improve with customer input Brands that have a reputation for delivering an exceptional customer experience are continuously looking for...
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How Can You Exceed Customer Expectations?
Start by asking your customers. Find out what their expectations are, and probe customers for ways your organization can...
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